Our client, a national charity is looking to recruit a Supporter Care Officer, the charity has gone through a period of change and growth and now requires additional resource within their customer care team. This role will be for an initial 6-month contract with the possibility of moving into a permanent role. The successful candidate will deal with all incoming supporter enquiries, ensuring that excellent customer care is delivered to all existing and prospective supporters.
Duties for the Supporter Care Officer:
First point of contact for all enquiries
Draft thank you and communication emails and letters
Assist the manager with supporter journey projects
Amend records and update Gift Aid status
Process and reconcile incoming gifts
Update donor information and records
You will have:
Previous experience within supporter or customer care
Strong data administration skills
Ability to work from own initiative
A passion and interest for excellent supporter care and communications
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected]
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.