Supporter Care Executive Full Time Permanent

We’re working with a wonderful social welfare charity who are looking for a Supporter Care Executive to join their team. You’ll respond to all supporter queries via phone and email, providing written acknowledgement to all supporters when they make a donation to the charity, personalising letters/emails accordingly. You’ll ensure all new Gift Aid declaration are added to their database, keeping this up to date and accurate at all times.

You’ll monitor the shared supporter email inbox, responding to enquiries and also monitor the fundraising social media posts to provide replies where appropriate. You’ll share insights from supporters with the wider team to influence campaigns and marketing. You’ll also keep the supporter data up to date via their CARE database so that this is compliant with GDPR and fundraising regulations.

You will need:

• Experience working in a supporter/customer facing role
• Experience working in a busy fundraising team
• Experience using a CRM database and an understanding of GDPR
• Ability to set own deadlines and effective prioritisation skills

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.