Our client, an international health charity is looking to recruit a Supporter Care Officer, the charity has gone through an impressive state of growth, tripling their income over the past 5 years. The successful candidate will deal with all incoming supporter enquiries, ensuring that excellent care is delivered to all existing and prospective supporters. This role will also include a small amount of database administration.
Duties for the Supporter Care Officer:
First point of call for all supporter queries, new and existing
Sending thank you and communication emails and letters
Assisting the manager with supporter journey projects
Manage banking and post
Amending records and updating Gift Aid status
Sharing donor communications with internal teams
Process and reconcile incoming gifts
Updating donor information and records
You will have:
Previous experience within supporter or customer care
Strong data administration skills
Ability to work from own initiative
A passion and interest for excellent supporter care and communications
If you would like to have an informal discussion, please call on 02030 062787 or email [email protected].
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.