We’re working with an excellent hospice charity who are looking for a Supporter Care Manager to join their team. You’ll develop and implement a strategy to ensure their supporters have a positive and memorable experience when interacting with the charity. You’ll ensure all income and data is recorded in compliance with GDPR, whilst also providing the fundraising team with reliable supporter data to maximise income opportunities.
You’ll lead on the creation and implementation of supporter journeys, including regular giving, cross-selling and retention, aiming to increase engagement and drive long-term relationships. You’ll have overall responsibility for storing and processing Gift Aid claims and ensuring the charity is compliant with HMRC, whilst developing strategies to increase Gift Aid income. You’ll work with their Donorfy database, ensuring staff are using it effectively and providing an excellent supporter service overall.
You will need:
If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected]
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.
If enough applications are received the charity reserve the right to end the application period sooner.