We’re working with a wonderful health charity who are looking for a Supporter Experience Officer to join their team on a 12 month FTC. You’ll provide exceptional supporter care to their supporters, dealing with queries and complaints as well as processing fundraising income across all income streams. You’ll respond to enquiries via phone, email and letter and ensure you’re handling these in a timely manner, maximising opportunities to thank donors and enhance supporter experience.
You’ll process supporter data accurately and efficiently into their database, in line with GDPR requirements. You’ll process both offline and online donations, ensuring all information (e.g. gift aid, addresses, mailing requests etc) is processed correctly. You’ll manage your time effectively, prioritising tasks where required and be proactive when it comes to improving supporter care processes.
You will need:
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected]
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.
If enough applications are received the charity reserve the right to end the application period sooner.