Supporter Care Officer Full Time Permanent

We’re working with a wonderful homelessness charity who are looking for a Supporter Care Officer to join their team. You’ll manage all interactions with existing and prospective donors via multiple channels, ensuring they are given an excellent individual experience. You’ll deal with enquiries via phone, email, letter and social media, managing the shared supporter care inbox and handling complaints in a sensitive manner in line with the charity’s policy.

You’ll support the delivery of strategic projects within the supporter care team and work closely with stakeholders across the organisation to ensure a joined up approach to fundraising efforts. You’ll keep up to date with new sector regulations and ensure Supporter Care processes are up to date, accurate and efficient.

You will need:

• Experience of working in supporter care for at least 2 years
• Knowledge of CRM systems
• Excellent organisational skills with the ability to plan and manage projects
• Excellent interpersonal skills with the ability to build internal and external relationships

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.