Supporter Care Officer Full Time Permanent

We’re working with a fantastic international development charity who are looking for a Supporter Care Officer to join their team. You’ll deliver outstanding supporter care and support wider fundraising activities. You’ll be the first point of contact for new and existing supporters who respond to their fundraising activities by phone, email, post, social media or in person, liaising with supporters in a timely fashion.

You’ll answer incoming phone calls and escalate any difficult situations, also supporting with processing donations via telephone and post. You’ll thank supporters for their donations via letter, email and phone, as well as ensuring you maintain their database with accurate supporter records.

You will need:

• Excellent customer service skills
• Outstanding phone manner
• Fantastic attention to detail
• Experience using a CRM system

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.