Senior Supporter Relations Officer Contract Full Time

We’re working with a wonderful mental health charity who are looking for a Senior Supporter Relations Officer to join their team on a 12 month FTC. You’ll be responsible for line managing five Supporter Care Coordinators, ensuring the team are delivering outstanding customer service to supporters so that their experience with the charity is a positive one. You’ll encourage a culture of continuous improvement, ensuring the charity deliver a reliable and engaging experience.

Your team will be the first point of contact for all supporter queries, via telephone and email. You’ll ensure that the database is kept up to date with accurate supporter information, maximising impact, opportunities and income for the charity.

You will need:

• Experience managing a team in the third sector
• Experience working with a fundraising database
• Ability to build relationships with internal stakeholders
• Knowledge of GDPR and fundraising regulations

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.