Experience Manager Full Time Permanent

We’re working with a wonderful health charity who are looking for an Experience Manager to join their team. You’ll develop and deliver beneficiary journey communications, such as regular newsletters and mailing communications, designed in conjunction with relevant stakeholders. You’ll support teams in Customer Experience to identify the best engagement channels, developing streamlined journeys for the charity’s supporters.

You’ll plan and deliver marketing communications to drive initial and ongoing engagement with the charity. You’ll support the successful delivery of the engagement programme, testing and reviewing current best practices in order to inform improvements and innovation. You’ll line manage one person in this role, ensuring that they achieve their objectives and working to support their professional development.

You will need:

• Experience in marketing with direct experience of managing high volume campaigns
• Experience of improving customer journeys
• Good working knowledge of charity/marketing regulations
• Experience using data and insight to monitor and adapt plans to achieve annual income
• To be a skilled relationship builder, able to interact effectively with internal and external stakeholders

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.